Returns & Warranty

Returns

30-day return window

Unused gear in original, resellable condition may be returned within 30 days of delivery for a refund of the product price. Items must be free of dirt, wear, odors, and field use, with all tags and packaging intact.

How to start a return

1. Email fieldcrafttradeco@outlook.com with your order number and reason for return.
2. We'll respond within 2 business days with a return authorization and shipping instructions.
3. Ship the item back using a trackable carrier within 14 days of receiving your RA.

Refunds

Once we receive and inspect the item, refunds are issued to the original payment method within 5–7 business days. Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the return is the result of our error or a warranty claim.

Pre-orders

Pre-orders may be canceled for a full refund any time before they ship. Email us with your order number and we'll process the cancellation.

Non-returnable items

• Items used in the field, washed, modified, or showing wear
• Items returned more than 30 days after delivery
• Gift cards and final-sale items

Limited Lifetime Workmanship Warranty

Every Fieldcraft Trade Co. product is built by a Department of War manufacturing partner to mil-spec standards. We stand behind that work for the life of the product.

What's covered

• Defects in materials
• Defects in stitching, bar-tacks, and seam construction
• Hardware failure under normal use (buckles, MOLLE attachments, zippers)

What's not covered

• Normal wear and tear from field use
• Damage from misuse, accidents, or modifications
• Cosmetic wear that does not affect function (scuffs, fading, patina)
• Loss or theft

How to file a warranty claim

Email fieldcrafttradeco@outlook.com with:

• Your order number or proof of purchase
• Photos of the defect
• A brief description of how it happened

We review every claim individually. Depending on the issue and availability, we'll repair the product, replace it, or issue a store credit. We cover return shipping on approved warranty claims within the U.S.

Questions

Reach us at fieldcrafttradeco@outlook.com or through our contact page.